Blog: When It Comes to Supply Chain, Count Your Chickens

In his blog, IIA President and CEO Richard Chambers, CIA, QIAL, CGAP, CCSA, CRMA, shares his personal reflections and insights on the internal audit profession. Here’s an excerpt from his latest post:

​In its own words, fast-food giant KFC had “a hell of a week” as it scrambled recently to manage a supply-chain disruption that left most of its 900 franchise stores in the United Kingdom with no chicken.

KFC blamed the disruption on “a couple of teething problems” with its new U.K. delivery partner, DHL, which explained that numerous deliveries had been incomplete or delayed because of unspecified operational issues.

It is interesting that, in the 21st century, when critical risks are assumed to be strategic or cyber-related, a good old-fashioned risk like supply chain could wreak such havoc. The incident offers a couple of informative lessons for internal audit in supply chain and crisis management.

Read the full InternalAuditor.org blog post from IIA President and CEO Richard Chambers.